{"id":226,"date":"2019-01-15T11:46:35","date_gmt":"2019-01-15T13:46:35","guid":{"rendered":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/"},"modified":"2024-07-04T10:35:31","modified_gmt":"2024-07-04T13:35:31","slug":"entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia","status":"publish","type":"post","link":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/","title":{"rendered":"Entenda o que \u00e9 NPS e como medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"226\" class=\"elementor elementor-226\">\n\t\t\t\t<div class=\"elementor-element elementor-element-337cf84c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"337cf84c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c9c316a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"2c9c316a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-73bfa60b e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"73bfa60b\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4edde321 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"4edde321\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22f5fb46 elementor-widget elementor-widget-wpr-reading-progress-bar\" data-id=\"22f5fb46\" data-element_type=\"widget\" data-widget_type=\"wpr-reading-progress-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpr-reading-progress-bar-container\" data-background-type=\"transparent\"><div class=\"wpr-reading-progress-bar\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ecac462 elementor-widget elementor-widget-wpr-post-title\" data-id=\"6ecac462\" data-element_type=\"widget\" data-widget_type=\"wpr-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"wpr-post-title\">Entenda o que \u00e9 NPS e como medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34fa285a wpr-post-info-align-left elementor-widget elementor-widget-wpr-post-info\" data-id=\"34fa285a\" data-element_type=\"widget\" data-widget_type=\"wpr-post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"wpr-post-info wpr-post-info-vertical\"><li class=\"wpr-post-info-date\"><span class=\"wpr-post-info-text\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg><\/span><span>15 de janeiro de 2019<\/span><\/li><li class=\"wpr-post-info-comments\"><span class=\"wpr-post-info-text\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comment-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 0H64C28.7 0 0 28.7 0 64v288c0 35.3 28.7 64 64 64h96v84c0 9.8 11.2 15.5 19.1 9.7L304 416h144c35.3 0 64-28.7 64-64V64c0-35.3-28.7-64-64-64z\"><\/path><\/svg><\/span><\/li><li class=\"wpr-post-info-author\"><span class=\"wpr-post-info-text\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 288c79.5 0 144-64.5 144-144S335.5 0 256 0 112 64.5 112 144s64.5 144 144 144zm128 32h-55.1c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16H128C57.3 320 0 377.3 0 448v16c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-16c0-70.7-57.3-128-128-128z\"><\/path><\/svg><\/span><span>admin<\/span><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38d38717 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"38d38717\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2120\" height=\"1415\" src=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg\" class=\"attachment-full size-full wp-image-227\" alt=\"\" srcset=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg 2120w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia-300x200.jpg 300w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia-768x513.jpg 768w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia-1024x683.jpg 1024w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia-1087x726.jpg 1087w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-771235e2 elementor-widget elementor-widget-text-editor\" data-id=\"771235e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Abrir o consult\u00f3rio pr\u00f3prio \u00e9 um marco na vida de qualquer m\u00e9dico: isso marca o momento em que ele deixa de ser apenas um profissional liberal e se torna um empres\u00e1rio.\u00a0<\/p>\n<p>Nesse novo momento de sua carreira, \u00e9 ainda mais importante que ele se preocupe com a\u00a0\u00a0<a style=\"font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); text-align: var(--text-align); display: inline !important;\" href=\"https:\/\/www.simdoctor.com.br\/blog\/relacao-medico-paciente\/\" target=\"_blank\" rel=\"noopener\">satisfa\u00e7\u00e3o dos pacientes<span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); text-align: var(--text-align); background-color: var( --e-global-color-c6f78cc );\">.\u00a0<\/span><\/a><a href=\"https:\/\/www.simdoctor.com.br\/blog\/relacao-medico-paciente\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); text-align: var(--text-align); background-color: var( --e-global-color-c6f78cc );\"><br \/><\/span><\/a><a href=\"https:\/\/www.simdoctor.com.br\/blog\/relacao-medico-paciente\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); text-align: var(--text-align); background-color: var( --e-global-color-c6f78cc );\">A esse respeito, voc\u00ea j\u00e1 pode ter se perguntado: o que \u00e9 NPS?<\/span><\/a><\/p>\n<p>Na tarefa de mensura\u00e7\u00e3o do contentamento de clientes, o NPS surgiu como uma tecnologia simples e eficaz.\u00a0<\/p>\n<p>Por meio dele, \u00e9 poss\u00edvel verificar se seus pacientes est\u00e3o satisfeitos com o servi\u00e7o, e identificar poss\u00edveis pontos de desagrado.\u00a0<\/p>\n<p>Por fim, pode-se estimar tamb\u00e9m a probabilidade de retorno do cliente, sendo, ent\u00e3o,uma tecnologia \u00fatil a curto e longo prazo.<\/p>\n<p>Neste artigo, falamos um pouco mais sobre o NPS.\u00a0<\/p>\n<p>Abordamos o contexto de seu surgimento, como aplic\u00e1-lo e quais s\u00e3o suas utilidades.\u00a0<\/p>\n<p>Ao final, damos algumas dicas para que voc\u00ea usufrua ao m\u00e1ximo dessa ferramenta.\u00a0<\/p>\n<p>Vamos l\u00e1?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d0016 elementor-widget elementor-widget-heading\" data-id=\"b1d0016\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Afinal, o que \u00e9 NPS?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9668ce2 elementor-widget elementor-widget-text-editor\" data-id=\"9668ce2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A sigla NPS significa Net Promoter Score (em tradu\u00e7\u00e3o literal,\u00a0<span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); text-align: var(--text-align); background-color: var( --e-global-color-c6f78cc );\">\u201cEscala de Promo\u00e7\u00e3o de Rede\u201d).\u00a0<\/span><\/p>\n<p><span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); text-align: var(--text-align); background-color: var( --e-global-color-c6f78cc );\">A metodologia foi criada por Fred Reichheld e apresentada em um artigo da Revista da Universidade de Harvard em 2003.<\/span><\/p>\n<p>Para sua formula\u00e7\u00e3o, pesquisadores estudaram quais as melhores perguntas capazes de mensurar o grau de satisfa\u00e7\u00e3o do consumidor.\u00a0<\/p>\n<p>Seu objetivo \u00e9 ser simples e confi\u00e1vel, evitando sobrecarregar o cliente com muitas perguntas e, ainda assim, trazendo resultados fi\u00e9is.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a2bbfd8 elementor-widget elementor-widget-heading\" data-id=\"7a2bbfd8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como ele funciona?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548e14f0 elementor-widget elementor-widget-text-editor\" data-id=\"548e14f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O NPS consiste em duas perguntas diretas. A primeira \u00e9: \u201cDe 0 a 10, quanto voc\u00ea indicaria essa cl\u00ednica para um amigo ou familiar?\u201d.\u00a0<\/p>\n<p>Essa \u00e9 a chamada \u201cpergunta definitiva\u201d, porque a classifica\u00e7\u00e3o do paciente depender\u00e1 dessa pontua\u00e7\u00e3o.<\/p>\n<p>A segunda pergunta \u00e9 \u201cem poucas palavras, qual \u00e9 o porqu\u00ea dessa nota?\u201d.\u00a0<\/p>\n<p>Com essa resposta, o gestor consegue identificar poss\u00edveis falhas e acertos do seu neg\u00f3cio.\u00a0<\/p>\n<p>Embora a resposta n\u00e3o seja inicialmente quantific\u00e1vel, podemos moldar livremente as categorias de resposta e adequ\u00e1-las \u00e0 nossa realidade individual.<\/p>\n<p>Por ser um m\u00e9todo simples, o NPS pode ser aplicado em v\u00e1rios meios: impresso, e-mails ou\u00a0<a style=\"font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); text-align: var(--text-align); display: inline !important;\" href=\"https:\/\/www.simdoctor.com.br\/blog\/software-para-consultorios-medicos\/\" target=\"_blank\" rel=\"noopener\">softwares espec\u00edficos de gest\u00e3o<span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); text-align: var(--text-align); background-color: var( --e-global-color-c6f78cc );\">.\u00a0<\/span><\/a><\/p>\n<p>Embora ele funcione de v\u00e1rias maneiras, \u00e9 importante n\u00e3o tornar muito complexo o pedido de feedback ao entrevistado.\u00a0<\/p>\n<p>Afinal, uma das peculiaridades que faz o NPS ser t\u00e3o difundido \u00e9 sua elevada aplicabilidade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d254709 elementor-widget elementor-widget-heading\" data-id=\"7d254709\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qual \u00e9 a categoriza\u00e7\u00e3o utilizada?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c9511a elementor-widget elementor-widget-text-editor\" data-id=\"70c9511a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A primeira categoriza\u00e7\u00e3o poss\u00edvel \u00e9 a dos pacientes.\u00a0<\/p>\n<p>Atrav\u00e9s dos resultados da pesquisa que deu origem ao NPS, os pesquisadores dividiram esse p\u00fablico em 3 grupos: detratores, neutros e promotores.\u00a0<\/p>\n<p>Vale lembrar que a defini\u00e7\u00e3o do ponto de corte n\u00e3o \u00e9 arbitr\u00e1ria, se baseando em dados estat\u00edsticos j\u00e1 previamente analisados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17e94e38 elementor-widget elementor-widget-heading\" data-id=\"17e94e38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Detratores<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4346ae elementor-widget elementor-widget-text-editor\" data-id=\"4346ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nesse grupo est\u00e3o os clientes que avaliaram o servi\u00e7o com nota de 0 a 6.\u00a0<\/p>\n<p>Consideramos que eles avaliaram n\u00e3o terem sido atendidos adequadamente; por esse motivo, a chance de indica\u00e7\u00e3o do consult\u00f3rio a algu\u00e9m \u00e9 muito baixa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa60753 elementor-widget elementor-widget-heading\" data-id=\"1aa60753\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Neutros<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a6c9ccf elementor-widget elementor-widget-text-editor\" data-id=\"1a6c9ccf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pacientes considerados neutros indicaram o servi\u00e7o com a nota 7 ou a nota 8.\u00a0<\/p>\n<p>Esses resultados s\u00e3o intermedi\u00e1rios, significando que os pacientes ficaram satisfeitos com o servi\u00e7o, mas n\u00e3o demonstraram lealdade.\u00a0<\/p>\n<p>Por isso, eles retornar\u00e3o caso necessitem prioritariamente do servi\u00e7o, mas buscar\u00e3o alternativas entre os concorrentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f61e97 elementor-widget elementor-widget-heading\" data-id=\"12f61e97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Promotores<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10103c elementor-widget elementor-widget-text-editor\" data-id=\"10103c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nesse grupo est\u00e3o os que deram notas 9 ou 10 ao servi\u00e7o.\u00a0<\/p>\n<p>Eles consideraram que, no geral, a vida deles melhorou ap\u00f3s o atendimento e o resultado excedeu as expectativas.<\/p>\n<p>Consideramos esses pacientes como leais \u00e0 cl\u00ednica, com maior chance de retorno e de\u00a0<a href=\"https:\/\/www.simdoctor.com.br\/blog\/atrair-pacientes-para-clinica\/\" target=\"_blank\" rel=\"noopener\">atra\u00e7\u00e3o de outros pacientes<span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); background-color: var( --e-global-color-c6f78cc );\">.<\/span><\/a><\/p>\n<p>Al\u00e9m da categoria individual de cada paciente, o m\u00e9todo NPS tamb\u00e9m permite a avalia\u00e7\u00e3o da cl\u00ednica.\u00a0<\/p>\n<p>Para essa an\u00e1lise, \u00e9 preciso ter em m\u00e3os quantos pacientes se encaixam em cada grupo em um determinado per\u00edodo.\u00a0<\/p>\n<p>A f\u00f3rmula NPS \u00e9 dada como o percentual de clientes promotores menos o percentual de clientes detratores.\u00a0<\/p>\n<p>Da\u00ed classificamos o estabelecimento em:<\/p>\n<ul>\n<li>valor entre 75 e 100: servi\u00e7o de excel\u00eancia;<\/li>\n<li>valor entre 50 e 74: servi\u00e7o de qualidade;<\/li>\n<li>valor entre 0 e 49: servi\u00e7o em aperfei\u00e7oamento;<\/li>\n<li>valor entre -100 e -1: servi\u00e7o cr\u00edtico.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682aec84 elementor-widget elementor-widget-heading\" data-id=\"682aec84\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como utilizar o NPS ao seu favor?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-468cf3db elementor-widget elementor-widget-text-editor\" data-id=\"468cf3db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Com essas informa\u00e7\u00f5es em m\u00e3os, \u00e9 necess\u00e1rio saber utiliz\u00e1-las.\u00a0<\/p>\n<p>\u00c9 claro que, como cada neg\u00f3cio possui suas metas individuais e particularidades, a an\u00e1lise varia conforme a demanda; no entanto, existem recomenda\u00e7\u00f5es gerais que os gestores de cl\u00ednicas podem empregar para aprimorar seus resultados.<\/p>\n<p>Uma das melhores aplica\u00e7\u00f5es do NPS \u00e9 a visualiza\u00e7\u00e3o longitudinal da qualidade da cl\u00ednica: a divis\u00e3o do servi\u00e7o varia, conforme vimos na f\u00f3rmula, entre -100 e 100.\u00a0<\/p>\n<p>Caso haja alguma interven\u00e7\u00e3o que vise influenciar na satisfa\u00e7\u00e3o do paciente, os resultados podem ser facilmente vistos com essa f\u00f3rmula.\u00a0<\/p>\n<p>Compare o valor em um dado per\u00edodo antes da interven\u00e7\u00e3o e ap\u00f3s ela para verificar sua efic\u00e1cia.<\/p>\n<p>Al\u00e9m disso, a divis\u00e3o dos servi\u00e7os em excel\u00eancia, qualidade, aperfei\u00e7oamento e cr\u00edtico d\u00e3o ao gestor uma imagem imediata do neg\u00f3cio.\u00a0<\/p>\n<p>O servi\u00e7o considerado cr\u00edtico, por exemplo, engloba todos os valores negativos do escore: isso significa, matematicamente, que a maioria dos pacientes n\u00e3o neutros ficou insatisfeita com o atendimento.\u00a0<\/p>\n<p>Esse \u00e9 um resultado desfavor\u00e1vel, que indica a necessidade de uma mudan\u00e7a de postura no contato com o paciente.<\/p>\n<p>Na parte em que se identifica que h\u00e1 essa insatisfa\u00e7\u00e3o, a segunda pergunta do NPS cumpre um importante papel: informar em qual ponto houve o desn\u00edvel entre a expectativa do paciente e o servi\u00e7o ofertado.\u00a0<\/p>\n<p>Analisar esses dados pode ser vantajoso para adequar sua cl\u00ednica cada vez mais aos desejos de seus clientes.<\/p>\n<p>Claro que, em um n\u00famero maior de respostas, \u00e9 dif\u00edcil dar a devida aten\u00e7\u00e3o a cada detalhe.\u00a0<\/p>\n<p>Aqui, voc\u00ea pode criar categorias diferentes (como secretaria,\u00a0<a style=\"font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); display: inline !important;\" href=\"https:\/\/www.simdoctor.com.br\/blog\/aprenda-como-melhorar-o-atendimento-dos-pacientes\/\" target=\"_blank\" rel=\"noopener\">atendimento m\u00e9dico<span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); background-color: var( --e-global-color-c6f78cc );\">, espera, facilidade de agendamento) e avaliar cada uma.\u00a0<\/span><\/a><\/p>\n<p>Dessa maneira, voc\u00ea abrange satisfatoriamente os anseios do paciente sem demandar tempo excessivo analisando as respostas.<\/p>\n<p>Agora, voc\u00ea sabe um pouco mais sobre o que \u00e9 NPS.\u00a0<\/p>\n<p>Ainda que ele seja uma entre as v\u00e1rias maneiras de\u00a0\u00a0<a style=\"font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); display: inline !important;\" href=\"https:\/\/www.simdoctor.com.br\/blog\/como-fidelizar-pacientes-na-sua-clinica\/\" target=\"_blank\" rel=\"noopener\">fidelizar seus pacientes<span style=\"color: var( --e-global-color-accent ); font-size: var( --e-global-typography-c5d910a-font-size ); font-weight: var( --e-global-typography-c5d910a-font-weight ); letter-spacing: var( --e-global-typography-c5d910a-letter-spacing ); word-spacing: var( --e-global-typography-c5d910a-word-spacing ); background-color: var( --e-global-color-c6f78cc );\">, essa metodologia \u00e9 amplamente difundida e utilizada.\u00a0<\/span><\/a><\/p>\n<p>Sua popularidade pode ser resumida em duas caracter\u00edsticas principais: simplicidade e efici\u00eancia.\u00a0<\/p>\n<p>Fa\u00e7a bom uso dessa ferramenta e leve sua cl\u00ednica a um novo patamar!<\/p>\n<p>Quer saber mais sobre gest\u00e3o para cl\u00ednicas e setores relacionados \u00e0 sa\u00fade? Assine a nossa newsletter!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a85b453 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"6a85b453\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19807f4c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"19807f4c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd17e3 elementor-widget elementor-widget-heading\" data-id=\"2bd17e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gostou do Conte\u00fado? Compartilhe!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2966f486 elementor-grid-0 elementor-widget elementor-widget-wpr-sharing-buttons\" data-id=\"2966f486\" data-element_type=\"widget\" data-widget_type=\"wpr-sharing-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpr-sharing-buttons elementor-grid wpr-sharing-official wpr-sharing-label-off wpr-sharing-label-tr\"><div class=\"elementor-grid-item\"><a href=\"https:\/\/api.whatsapp.com\/send?text=*Entenda o que \u00e9 NPS e como medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia*%0ahttps:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\" class=\"wpr-sharing-icon wpr-sharing-whatsapp\" title=\"\" target=\"_blank\"><i class=\"fab fa-whatsapp\"><\/i><\/a><\/div><div class=\"elementor-grid-item\"><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\" class=\"wpr-sharing-icon wpr-sharing-facebook-f\" title=\"\" target=\"_blank\"><i class=\"fab fa-facebook-f\"><\/i><\/a><\/div><div class=\"elementor-grid-item\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\" class=\"wpr-sharing-icon wpr-sharing-twitter\" title=\"\" target=\"_blank\"><i class=\"fab fa-twitter\"><\/i><\/a><\/div><div class=\"elementor-grid-item\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&url=https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/&title=Entenda o que \u00e9 NPS e como medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia&summary=Abrir o consult\u00f3rio pr\u00f3prio \u00e9 um marco na vida de qualquer m\u00e9dico: isso marca o momento em que ele deixa de ser apenas um profissional liberal e se torna...&source=https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\" class=\"wpr-sharing-icon wpr-sharing-linkedin-in\" title=\"\" target=\"_blank\"><i class=\"fab fa-linkedin-in\"><\/i><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b311424 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"5b311424\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53a5a5e1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"53a5a5e1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6bff0b elementor-widget elementor-widget-heading\" data-id=\"4f6bff0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Coment\u00e1rios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652dc963 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"652dc963\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc90c83 elementor-widget elementor-widget-heading\" data-id=\"5fc90c83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voc\u00ea tamb\u00e9m pode gostar:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-103d1e19 elementor-grid-eael-col-2 elementor-grid-tablet-eael-col-2 elementor-grid-mobile-eael-col-1 elementor-widget elementor-widget-eael-post-grid\" data-id=\"103d1e19\" data-element_type=\"widget\" data-settings=\"{&quot;eael_post_grid_columns&quot;:&quot;eael-col-2&quot;,&quot;eael_post_grid_columns_tablet&quot;:&quot;eael-col-2&quot;,&quot;eael_post_grid_columns_mobile&quot;:&quot;eael-col-1&quot;}\" data-widget_type=\"eael-post-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"eael-post-grid-103d1e19\" class=\"eael-post-grid-container\">\n            <div class=\"eael-post-grid eael-post-appender eael-post-appender-103d1e19 eael-post-grid-style-one\" data-layout-mode=\"grid\"><article class=\"eael-grid-post  eael-post-grid-column eael-pg-post-186 category-gestao-de-clinicas-e-consultorios tags-gestao\" data-id=\"186\">\n        <div class=\"eael-grid-post-holder\">\n            <div class=\"eael-grid-post-holder-inner\"><div class=\"eael-entry-media\"><div class=\"eael-entry-overlay zoom-in\"><i class=\"fas fa-long-arrow-alt-right\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/www.simdoctor.com.br\/blog\/fornecedores-para-os-consultorios-medicos\/\"><\/a><\/div><div class=\"eael-entry-thumbnail \">\n                <img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2018\/11\/252681-como-escolher-os-melhores-fornecedores-para-os-consultorios-medicos-300x200.jpg\" class=\"attachment-medium size-medium wp-image-187\" alt=\"fornecedores m\u00e9dicos\" srcset=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2018\/11\/252681-como-escolher-os-melhores-fornecedores-para-os-consultorios-medicos-300x200.jpg 300w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2018\/11\/252681-como-escolher-os-melhores-fornecedores-para-os-consultorios-medicos-768x512.jpg 768w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2018\/11\/252681-como-escolher-os-melhores-fornecedores-para-os-consultorios-medicos-1024x682.jpg 1024w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2018\/11\/252681-como-escolher-os-melhores-fornecedores-para-os-consultorios-medicos-1087x724.jpg 1087w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2018\/11\/252681-como-escolher-os-melhores-fornecedores-para-os-consultorios-medicos.jpg 2000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\n            <\/div>\n        <\/div><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\"><a class=\"eael-grid-post-link\" href=\"https:\/\/www.simdoctor.com.br\/blog\/fornecedores-para-os-consultorios-medicos\/\" title=\"Como escolher os melhores fornecedores para os consult\u00f3rios m\u00e9dicos?\">Como escolher os melhores fornecedores para os consult\u00f3rios m\u00e9dicos?<\/a><\/h2><\/header><div class=\"eael-entry-content\">\n                        <div class=\"eael-grid-post-excerpt\"><p>A escolha de fornecedores m\u00e9dicos n\u00e3o \u00e9 uma tarefa f\u00e1cil....<\/p><a href=\"https:\/\/www.simdoctor.com.br\/blog\/fornecedores-para-os-consultorios-medicos\/\" class=\"eael-post-elements-readmore-btn\">Ler post completo<\/a><\/div>\n                    <\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><\/div><\/div><\/div><\/div>\n        <\/div>\n    <\/article><article class=\"eael-grid-post  eael-post-grid-column eael-pg-post-1412 category-profissionais-da-saude\" data-id=\"1412\">\n        <div class=\"eael-grid-post-holder\">\n            <div class=\"eael-grid-post-holder-inner\"><div class=\"eael-entry-media\"><div class=\"eael-entry-overlay zoom-in\"><i class=\"fas fa-long-arrow-alt-right\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/www.simdoctor.com.br\/blog\/os-beneficios-da-telemedicina\/\"><\/a><\/div><div class=\"eael-entry-thumbnail \">\n                <img decoding=\"async\" width=\"300\" height=\"184\" src=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2022\/05\/blog_sex_27-05_1-1-300x184.jpg\" class=\"attachment-medium size-medium wp-image-1413\" alt=\"\" srcset=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2022\/05\/blog_sex_27-05_1-1-300x184.jpg 300w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2022\/05\/blog_sex_27-05_1-1.jpg 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\n            <\/div>\n        <\/div><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\"><a class=\"eael-grid-post-link\" href=\"https:\/\/www.simdoctor.com.br\/blog\/os-beneficios-da-telemedicina\/\" title=\"Os benef\u00edcios da Telemedicina\">Os benef\u00edcios da Telemedicina<\/a><\/h2><\/header><div class=\"eael-entry-content\">\n                        <div class=\"eael-grid-post-excerpt\"><p>Os benef\u00edcios da Telemedicina 31 de maio de 2022 \u00a0...<\/p><a href=\"https:\/\/www.simdoctor.com.br\/blog\/os-beneficios-da-telemedicina\/\" class=\"eael-post-elements-readmore-btn\">Ler post completo<\/a><\/div>\n                    <\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><\/div><\/div><\/div><\/div>\n        <\/div>\n    <\/article><article class=\"eael-grid-post  eael-post-grid-column eael-pg-post-750 category-gestao-de-clinicas-e-consultorios tags-administracao\" data-id=\"750\">\n        <div class=\"eael-grid-post-holder\">\n            <div class=\"eael-grid-post-holder-inner\"><div class=\"eael-entry-media\"><div class=\"eael-entry-overlay zoom-in\"><i class=\"fas fa-long-arrow-alt-right\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/www.simdoctor.com.br\/blog\/clinica-ampliada\/\"><\/a><\/div><div class=\"eael-entry-thumbnail \">\n                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2021\/10\/clinica-ampliada-300x200.jpg\" class=\"attachment-medium size-medium wp-image-751\" alt=\"cl\u00ednica ampliada\" srcset=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2021\/10\/clinica-ampliada-300x200.jpg 300w, https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2021\/10\/clinica-ampliada.jpg 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\n            <\/div>\n        <\/div><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\"><a class=\"eael-grid-post-link\" href=\"https:\/\/www.simdoctor.com.br\/blog\/clinica-ampliada\/\" title=\"Voc\u00ea sabe o que \u00e9 cl\u00ednica ampliada? Entenda melhor como funciona\">Voc\u00ea sabe o que \u00e9 cl\u00ednica ampliada? Entenda melhor como funciona<\/a><\/h2><\/header><div class=\"eael-entry-content\">\n                        <div class=\"eael-grid-post-excerpt\"><p>As abordagens no atendimento em sa\u00fade v\u00eam modificando ao longo...<\/p><a href=\"https:\/\/www.simdoctor.com.br\/blog\/clinica-ampliada\/\" class=\"eael-post-elements-readmore-btn\">Ler post completo<\/a><\/div>\n                    <\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><\/div><\/div><\/div><\/div>\n        <\/div>\n    <\/article><article class=\"eael-grid-post  eael-post-grid-column eael-pg-post-143 category-gestao-de-clinicas-e-consultorios tags-gestao\" data-id=\"143\">\n        <div class=\"eael-grid-post-holder\">\n            <div class=\"eael-grid-post-holder-inner\"><div class=\"eael-entry-media\"><div class=\"eael-entry-overlay zoom-in\"><i class=\"fas fa-long-arrow-alt-right\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/www.simdoctor.com.br\/blog\/contratar-secretaria-para-o-consultorio\/\"><\/a><\/div><div class=\"eael-entry-thumbnail \">\n                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2018\/10\/241182-contratar-secretaria-para-o-consultorio-quais-as-boas-praticas-300x200.jpg\" class=\"attachment-medium size-medium wp-image-144\" alt=\"Contratar secretaria\" \/>\n            <\/div>\n        <\/div><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\"><a class=\"eael-grid-post-link\" href=\"https:\/\/www.simdoctor.com.br\/blog\/contratar-secretaria-para-o-consultorio\/\" title=\"Contratar secret\u00e1ria para o consult\u00f3rio: quais as boas pr\u00e1ticas?\">Contratar secret\u00e1ria para o consult\u00f3rio: quais as boas pr\u00e1ticas?<\/a><\/h2><\/header><div class=\"eael-entry-content\">\n                        <div class=\"eael-grid-post-excerpt\"><p>Ela \u00e9 a primeira pessoa que entra em contato com...<\/p><a href=\"https:\/\/www.simdoctor.com.br\/blog\/contratar-secretaria-para-o-consultorio\/\" class=\"eael-post-elements-readmore-btn\">Ler post completo<\/a><\/div>\n                    <\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><\/div><\/div><\/div><\/div>\n        <\/div>\n    <\/article><\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>            <div class=\"eael-load-more-button-wrap eael-force-hide\">\n                <button class=\"eael-load-more-button\" id=\"eael-load-more-btn-103d1e19\" data-widget-id=\"103d1e19\" data-widget=\"103d1e19\" data-page-id=\"226\" data-template=\"{&quot;dir&quot;:&quot;lite&quot;,&quot;file_name&quot;:&quot;one.php&quot;,&quot;name&quot;:&quot;Post-Grid&quot;}\" data-class=\"Essential_Addons_Elementor\\Elements\\Post_Grid\" data-layout=\"grid\" data-page=\"1\" data-args=\"orderby=rand&amp;order=desc&amp;ignore_sticky_posts=1&amp;post_status=publish&amp;posts_per_page=4&amp;offset=0&amp;post_type=post\" data-max-page=\"62\">\n                    <span class=\"eael-btn-loader button__loader\"><\/span>\n                    <span class=\"eael_load_more_text\">Carregar mais<\/span>\n                <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f371ec7 elementor-widget elementor-widget-button\" data-id=\"3f371ec7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.simdoctor.com.br\/blog\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-arrow-alt-circle-left\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256c0 137 111 248 248 248s248-111 248-248S393 8 256 8 8 119 8 256zm448 0c0 110.5-89.5 200-200 200S56 366.5 56 256 145.5 56 256 56s200 89.5 200 200zm-72-20v40c0 6.6-5.4 12-12 12H256v67c0 10.7-12.9 16-20.5 8.5l-99-99c-4.7-4.7-4.7-12.3 0-17l99-99c7.6-7.6 20.5-2.2 20.5 8.5v67h116c6.6 0 12 5.4 12 12z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voltar para os posts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b2e5e16 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"5b2e5e16\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Abrir o consult\u00f3rio pr\u00f3prio \u00e9 um marco na vida de qualquer m\u00e9dico: isso marca o momento em que ele deixa de ser apenas um profissional liberal e se torna&#8230;<\/p>\n","protected":false},"author":1,"featured_media":227,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[23],"class_list":["post-226","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao-de-clinicas-e-consultorios","tag-gestao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NPS - medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia. | SimDoctor<\/title>\n<meta name=\"description\" content=\"Nesse novo momento de sua carreira, \u00e9 ainda mais importante que ele se preocupe com a\u00a0satisfa\u00e7\u00e3o dos pacientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NPS - medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia. | SimDoctor\" \/>\n<meta property=\"og:description\" content=\"Nesse novo momento de sua carreira, \u00e9 ainda mais importante que ele se preocupe com a\u00a0satisfa\u00e7\u00e3o dos pacientes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\" \/>\n<meta property=\"og:site_name\" content=\"SimDoctor\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/simdoctor\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-15T13:46:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-04T13:35:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2120\" \/>\n\t<meta property=\"og:image:height\" content=\"1415\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Sim_Doctor\" \/>\n<meta name=\"twitter:site\" content=\"@Sim_Doctor\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/person\/78666e34291b3491205c3a1ad1254a7b\"},\"headline\":\"Entenda o que \u00e9 NPS e como medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia\",\"datePublished\":\"2019-01-15T13:46:35+00:00\",\"dateModified\":\"2024-07-04T13:35:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\"},\"wordCount\":1257,\"publisher\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg\",\"keywords\":[\"gest\u00e3o\"],\"articleSection\":[\"Gest\u00e3o de Cl\u00ednicas e Consult\u00f3rios\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\",\"url\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\",\"name\":\"NPS - medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia. | SimDoctor\",\"isPartOf\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg\",\"datePublished\":\"2019-01-15T13:46:35+00:00\",\"dateModified\":\"2024-07-04T13:35:31+00:00\",\"description\":\"Nesse novo momento de sua carreira, \u00e9 ainda mais importante que ele se preocupe com a\u00a0satisfa\u00e7\u00e3o dos pacientes.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#primaryimage\",\"url\":\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg\",\"contentUrl\":\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg\",\"width\":2120,\"height\":1415},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simdoctor.com.br\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Entenda o que \u00e9 NPS e como medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#website\",\"url\":\"https:\/\/www.simdoctor.com.br\/blog\/\",\"name\":\"SimDoctor blog\",\"description\":\"- As melhores informa\u00e7\u00f5es sobre o setor m\u00e9dico de sa\u00fade\",\"publisher\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.simdoctor.com.br\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#organization\",\"name\":\"SimDoctor\",\"url\":\"https:\/\/www.simdoctor.com.br\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2020\/06\/f6f686aa1e8eef7aeb67ea97711f2f1b-e1592312510706.png\",\"contentUrl\":\"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2020\/06\/f6f686aa1e8eef7aeb67ea97711f2f1b-e1592312510706.png\",\"width\":230,\"height\":36,\"caption\":\"SimDoctor\"},\"image\":{\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/simdoctor\",\"https:\/\/x.com\/Sim_Doctor\",\"https:\/\/www.instagram.com\/simdoctor_\/\",\"https:\/\/www.linkedin.com\/company\/simdoctor\",\"https:\/\/www.youtube.com\/channel\/UCXDp0Wrffe6rLxuDlFWliyw\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/person\/78666e34291b3491205c3a1ad1254a7b\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/cb0739a62dfd13de6caa6956c49201f9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/cb0739a62dfd13de6caa6956c49201f9?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/www.simdoctor.com.br\"],\"url\":\"https:\/\/www.simdoctor.com.br\/blog\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"NPS - medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia. | SimDoctor","description":"Nesse novo momento de sua carreira, \u00e9 ainda mais importante que ele se preocupe com a\u00a0satisfa\u00e7\u00e3o dos pacientes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/","og_locale":"pt_BR","og_type":"article","og_title":"NPS - medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia. | SimDoctor","og_description":"Nesse novo momento de sua carreira, \u00e9 ainda mais importante que ele se preocupe com a\u00a0satisfa\u00e7\u00e3o dos pacientes.","og_url":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/","og_site_name":"SimDoctor","article_publisher":"https:\/\/www.facebook.com\/simdoctor","article_published_time":"2019-01-15T13:46:35+00:00","article_modified_time":"2024-07-04T13:35:31+00:00","og_image":[{"width":2120,"height":1415,"url":"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_creator":"@Sim_Doctor","twitter_site":"@Sim_Doctor","twitter_misc":{"Escrito por":"admin","Est. tempo de leitura":"8 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#article","isPartOf":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/"},"author":{"name":"admin","@id":"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/person\/78666e34291b3491205c3a1ad1254a7b"},"headline":"Entenda o que \u00e9 NPS e como medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia","datePublished":"2019-01-15T13:46:35+00:00","dateModified":"2024-07-04T13:35:31+00:00","mainEntityOfPage":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/"},"wordCount":1257,"publisher":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/#organization"},"image":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#primaryimage"},"thumbnailUrl":"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg","keywords":["gest\u00e3o"],"articleSection":["Gest\u00e3o de Cl\u00ednicas e Consult\u00f3rios"],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/","url":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/","name":"NPS - medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia. | SimDoctor","isPartOf":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#primaryimage"},"image":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#primaryimage"},"thumbnailUrl":"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg","datePublished":"2019-01-15T13:46:35+00:00","dateModified":"2024-07-04T13:35:31+00:00","description":"Nesse novo momento de sua carreira, \u00e9 ainda mais importante que ele se preocupe com a\u00a0satisfa\u00e7\u00e3o dos pacientes.","breadcrumb":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#primaryimage","url":"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg","contentUrl":"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2019\/01\/267981-entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia.jpg","width":2120,"height":1415},{"@type":"BreadcrumbList","@id":"https:\/\/www.simdoctor.com.br\/blog\/entenda-o-que-e-nps-e-como-medir-a-satisfacao-dos-pacientes-com-esta-metodologia\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.simdoctor.com.br\/blog\/"},{"@type":"ListItem","position":2,"name":"Entenda o que \u00e9 NPS e como medir a satisfa\u00e7\u00e3o dos pacientes com esta metodologia"}]},{"@type":"WebSite","@id":"https:\/\/www.simdoctor.com.br\/blog\/#website","url":"https:\/\/www.simdoctor.com.br\/blog\/","name":"SimDoctor blog","description":"- As melhores informa\u00e7\u00f5es sobre o setor m\u00e9dico de sa\u00fade","publisher":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.simdoctor.com.br\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/www.simdoctor.com.br\/blog\/#organization","name":"SimDoctor","url":"https:\/\/www.simdoctor.com.br\/blog\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2020\/06\/f6f686aa1e8eef7aeb67ea97711f2f1b-e1592312510706.png","contentUrl":"https:\/\/www.simdoctor.com.br\/blog\/wp-content\/uploads\/2020\/06\/f6f686aa1e8eef7aeb67ea97711f2f1b-e1592312510706.png","width":230,"height":36,"caption":"SimDoctor"},"image":{"@id":"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/simdoctor","https:\/\/x.com\/Sim_Doctor","https:\/\/www.instagram.com\/simdoctor_\/","https:\/\/www.linkedin.com\/company\/simdoctor","https:\/\/www.youtube.com\/channel\/UCXDp0Wrffe6rLxuDlFWliyw"]},{"@type":"Person","@id":"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/person\/78666e34291b3491205c3a1ad1254a7b","name":"admin","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.simdoctor.com.br\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/cb0739a62dfd13de6caa6956c49201f9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cb0739a62dfd13de6caa6956c49201f9?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/www.simdoctor.com.br"],"url":"https:\/\/www.simdoctor.com.br\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/posts\/226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/comments?post=226"}],"version-history":[{"count":12,"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/posts\/226\/revisions"}],"predecessor-version":[{"id":3407,"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/posts\/226\/revisions\/3407"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/media\/227"}],"wp:attachment":[{"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/media?parent=226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/categories?post=226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.simdoctor.com.br\/blog\/wp-json\/wp\/v2\/tags?post=226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}